Print Shop - Seller Terms & Conditions

1. Eligibility & Requirements

To sell prints, you must:

• Be a Pro Member of MPCCS
• Complete the Print Shop setup wizard
• Connect a Stripe account for payments
• Agree to quality standards and shipping deadlines
• Have professional printing equipment or access to professional printing services

2. Your Responsibilities

Printing Quality

• Use museum-quality, archival materials
• Ensure accurate color reproduction
• Professional print quality (no visible banding, streaks, or defects)
• Appropriate paper weight and finish for the selected option

Shipping Deadlines

• New Artists (0-9 successful orders): Ship within 7 business days
• Established Artists (10+ successful orders, 90%+ on-time rate): Ship within 10 business days
• Upload tracking number when shipped
• Provide accurate tracking information

Customer Service

• Respond to buyer inquiries within 48 hours
• Handle quality issues professionally
• Offer reprint or refund for legitimate quality defects
• Maintain professional communication at all times

3. Commission Structure & Payments

Revenue Split (VAT-Exclusive System)

We use a transparent VAT-exclusive pricing model where you set the base print price and fees are added at checkout.

• You receive: 80% of print price + 100% of shipping fee
• Platform retains: 20% commission
• VAT: Charged ONLY on platform commission (for EU consumers)

Payment Schedule

Stripe Fees: 2.9% + €0.30 per transaction (deducted by Stripe)

4. Cancellation & Refund Policy

24-Hour Buyer Cancellation Window

• Buyers can cancel FREE within 24 hours of payment
• If order cancelled within 24 hours:
  • Do NOT print the order
  • No payment will be released to you
  • Buyer receives full refund automatically

After 24 Hours: Custom-Made Exception

• Orders are non-refundable after 24 hours
• Protected under EU Directive 2011/83/EU Article 16(c)
• You may proceed with printing safely after 24-hour window

Quality Issues & Returns

You must honor returns/refunds for:

• Print quality defects (your fault)
• Shipping damage (if improperly packaged)
• Wrong item shipped

Resolution options:

1. Reprint: Print and ship replacement at your cost
2. Full Refund: Issue refund through platform

For instant payment artists: If refund issued, amount will be charged back from your Stripe account.

5. Tracking Validation & Fraud Prevention

Tracking Requirements

• Upload tracking number when you ship
• Select correct carrier from dropdown
• System validates tracking via 17Track API
• Validation happens within 48-72 hours

Validation Process

1. You upload tracking number
2. System checks immediately
3. If valid: Payment released (for escrow artists)
4. If not found yet: System checks every 6 hours for 72 hours
5. When validated: Payment released automatically

Invalid Tracking Consequences

If tracking still invalid after 72 hours:

• You'll receive email notification
• Admin will review manually
• Payment remains held until resolved
• 3+ invalid trackings in 30 days = Account flagged for fraud review

6. Performance Metrics & Suspension

Strike System

You receive a strike for:

• Missing shipping deadline (auto-cancelled order)
• Invalid tracking number
• Quality complaints (if verified)

Consequences

• Strike 1: Warning email
• Strike 2: Final warning
• Strike 3: 30-day Print Shop suspension

After Suspension

• Failed order count resets to 0
• Must rebuild reputation from scratch
• Start with escrow payments again (no instant payments)

7. Copyright & Intellectual Property

You guarantee that:

• You own full copyright to all artwork you sell
• Artwork does not infringe on any third-party rights
• You have model releases for any recognizable people
• You have property releases for any recognizable private property

Copyright violations:

• You are fully liable for any copyright infringement claims
• MPCCS may remove infringing content immediately
• Repeat violations result in account termination

8. Platform Role & Liability

MPCCS provides:

• Payment processing infrastructure
• Listing and marketplace platform
• Dispute mediation assistance
• Tracking validation system

MPCCS is NOT responsible for:

• Print quality (your responsibility)
• Shipping delays or lost packages
• Customer disputes (though we assist with mediation)
• Refunds due to your quality issues