Refund Policy

📧 To request a refund: Email support@minimalistphotographers.com with your registered email address and reason for the refund request.

✅ 14-Day Right of Withdrawal (EU Consumer Protection)

Under EU Consumer Rights Directive, you have the right to cancel your premium membership within 14 days of purchase for a full refund, provided you have not started using premium features.

Full Refund Eligibility:

• Within 14 days of payment
• No portfolio images uploaded
• Profile not published or edited
• No premium features accessed
• Awards voucher not used

💰 Partial Refund (50% - Goodwill Policy)

As a goodwill gesture, we offer a 50% refund under the following conditions:

Partial Refund Eligibility:

• Between 15-30 days after payment
• Limited use of premium features
• Awards voucher not used
• No interview published
• Not featured in virtual gallery

Refund amount: 50% of membership fee (€99.50 if paid €199, or 50% of actual amount paid including VAT)

❌ No Refund

Refunds are not available under these circumstances:

• More than 30 days after payment
• Awards voucher has been used for competition submission
• Interview has been published on our website
• Portfolio featured in virtual gallery exhibition
• Participated in physical exhibition
• Print shop listing was active
• Significant use of premium storage and features

How to Request a Refund:

1. Send an email to support@minimalistphotographers.com
2. Include: Your registered email address, username, and reason for refund
3. Wait for review: We'll respond within 2-3 business days
4. Eligibility check: We'll verify your account usage and refund eligibility
5. Refund processing: If approved, refund issued within 5-7 business days

Premium membership is billed annually. At the end of your membership term, you will receive a renewal notice 30 days before expiration.

Cancellation Policy:

• You can cancel renewal anytime before your expiration date
• No refund for auto-renewal if not canceled at least 7 days before renewal date
• To cancel renewal, email support@minimalistphotographers.com
• Your premium features remain active until the end of your paid period

Technical Issues or Service Unavailability:

If you experience significant technical issues or service unavailability that prevents you from using premium features, please contact us immediately at support@minimalistphotographers.com. We will investigate and may offer a full or partial refund, account credit, or service extension at our discretion.

Exceptional Circumstances:

In cases of serious illness, bereavement, or other exceptional circumstances, please contact us to discuss your situation. We evaluate such requests on a case-by-case basis and may offer special accommodations.

For refund requests or questions about this policy:

support@minimalistphotographers.com

We typically respond within 24-48 hours on business days

Note: This refund policy complies with EU Consumer Rights Directive 2011/83/EU and applies to all premium membership purchases made through Minimalist Photography Collective.

We reserve the right to update this policy. Any changes will be posted on this page with an updated "Last Updated" date.